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American Surgery Center of South Texas

  • May my family accompany me?
  • Family members may join patients, if they choose, up until the time of their procedure. At that time, we ask that family members remain in the waiting room until the procedure is complete. When you return to the recovery room, we will have your family member waiting for you. If your family member needs to leave the center we ask that they leave us a contact phone number in case we need to speak with them.
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  • What happens behind the scenes of my procedure?
  • There are many people behind the scenes that perform to an exemplary level allowing your time at our center to be special. There are instrument technicians processing equipment, OR technicians pulling, preparing and assisting in your case and office staff that collect information. Prior to your procedure, your insurance benefits are verified by office staff. Your charts are reviewed by nurses and anesthesia and your case is prepared by OR technicians. The entire team at The American Surgery Center of South Texas works toward the same goal: we want to exceed your expectations.
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  • Who should I call if I have questions before or after my surgery?
  • Questions related to surgery itself or preparation should be directed to the American Surgery Center of South Texas at 210-692-0218. Specific questions related to your specific case or problems afterward should be directed to the surgeon’s office. In the case of an emergency call the physician office for the on-call physician or report directly to the emergency room. You are always welcome to call our center for direction in a non-emergent situation.
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  • Why do I have to come to the center 1 hour before my procedure?
  • There are two reasons. One, sometimes physicians get ahead of schedule and it is important that the next patient be available and ready for their procedure. Two, patients go through an assessment phase by nurses’ and anesthesiologists in preparation for their procedures. This takes time and, so that no patients feel rushed, it is important that all involved have time to make their contribution to your care.
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  • Why is the charge on the EOB (Explanation of Benefits/Invoice) so high?
  • Historically, insurances that are contracted pay at a contracted rate, some pay a percentage of charge and self pay patients are at a minimum percentage of charge. The total amount is elevated because it is the norm that no one pays 100% of the charge. Insurances, third party payers, medicare and self pay patients all pay at a negotiated rate. Traditionally, all payers/insurances and self pay patients pay less to an ambulatory surgery center than they pay to hospitals. Ambulatory surgery centers are well known for cost efficient care. The American Surgery Center of South Texas is nationally ranked as an efficient center, and you will save money by having surgery in an ASC versus a hospital.
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  • Why should I choose an ASC over a hospital?
  • ASCs (Ambulatory Surgery Centers), including the American Surgery Center of South Texas are known for their efficiency of care, quality outcomes and low cost of care in comparison to their hospital competition. Ambulatory surgery is our specialty and thus, we have established a reputation for excellence in what we do. We aim to “exceed the expectations” of you our customer. We and our Surgery Partners affiliates have succeeded in that goal of over 90% of our customers before you, we have confidence we will do that for you.
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